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10.0Mohammad Reza Kazerouni

Injuries Archives

From Chat Rooms to Courtrooms: Social Media's Role in Class-Action Lawsuits

As little as two decades ago, people were faced with a sense of isolation when dealing with defective products and/or seemingly careless and irresponsible businesses. There was no real way of knowing if others had similar negative experiences other than months and months of research, or waiting around long enough for the problem to transpire globally through word of mouth. Though, the problem with information traveling that way is like the children's game, "Telephone." A simple comment could morph and slowly become unrecognizable as it was passed from ear to ear. Today, a class-action lawsuit can build momentum in a matter of seconds, as a virtual community has the ability to Tweet, Facebook, Instagram, and Yelp themselves into one cohesive electrical unit capable of hurting any company's reputation faster than you can say, "Hashtag."

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